In May 2015, I was planning to rent my apartment for the first time ever on AirBnB. And one of the issues that has come up is access to the apartment.
Basically, I do not want to give keys to my place to total strangers, because what happens after they leave? Do I trust them to not make copies (for whatever reason) or do I change the lock every time?
So my solution, which I borrowed from a friend, is to install a key code lock. I chose a SCHLAGE Camelot Keypad Deadbolt (Model # BE365VCAM619) as it had very good Amazon reviews, and is fairly inexpensive, for the great convenience which it provides – I’ll talk about this in a minute.
Call to HOME DEPOT Employees – please fill us in on what’s going on with your Price Match Policy:
It would be nice if an actual Home Depot employee or even a manager, would comment on this situation .. I know HD employees read this post sometimes – it gets healthy traffic from google search, so – if someone reading this, works at Home Depot and knows what’s up – please provide your input. It WILL be confidential, so you don’t have to fear HD retaliation …
Basically, the Amazon price for this lock (at the time of purchase) WAS $84.72, and Home Depot had the SAME unit for $109 (regular price) – this is a $24 difference, which is substantial.
While I could order this lock from Amazon, I did not have enough time between now and when I leave, to be sure that it will be delivered on time. And I absolutely needed it before I rent my place. So I went to Home Depot (in Everett, MA) and tried to buy this Schlage lock, and get the price matched to Amazon.
Here is my reasoning for expecting a PRICE MATCH / DISCOUNT:
Before I went to Home Depot, I checked out multiple sources online, which ALL confirmed that Home Depot WILL honor Amazon’s price, but will not give you their “10% In-Store Low Price Guarantee”. Basically the 10% thing is when you find the SAME item at local brick and mortar stores that is cheaper than Home Depot’s price, they will not only match the price, but will give you an extra 10% off.
Great – I really did not expect to get an additional 10% discount off Amazon price, but I expected a price match. I also confirmed on Home Depot’s price match policy page that they will in fact match online retailer’s price, but will not give you 10% off. Here is HD’s policy:
If any competitor tries, we’ll beat their price by 10% Guaranteed.*
*If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases. Online purchases are subject to price match only.
In-store customers: policies do not apply to going-out-of-business sales, or discontinued, clearance, obsolete, seasonal, or distressed merchandise of a competitor. Prices must be regular retail prices of competitors.
So I was like – Great, I don’t have to wait for shipping, and will get the low price that I like.
So I picked up the lock, went to the customer service desk, and asked for a price match.
Here is where the nonsense started:
If you don’t want to waste your time reading about my horrible customer service experience – here is a spoiler: I did get my price match!
But I do recommend you read below.
My horrible experience at Home Depot’s Customer Service Desk (a lengthy account of POOR customer service)
Let me start with the notion that I came up with, after what I describe below: Customer Service Should Be About CUSTOMERS
At the customer service desk, I asked for a price match with Amazon. There were 3 workers behind the desk, and all 3 got “overly aggressive” and insisted that Home Depot DOES NOT price match Amazon, even though I was talking to just one person. It felt like they had a personal agenda in not wanting me to get the lower price.I even asked a guy “why is it that you are so actively trying to deny me the price match”? To this, the guy replied that it was the corporate policy to not give customers the lower price. He went out of his way to not let me have it – like he had something to gain from it.
I showed them the Policy from HD’s website, quoting “online purchases are subject to price match only”, but they continued to refuse, and came up with all kinds of nonsense excuses.
I politely asked to call the manager. On the phone with the manager, the guy (customer service clerk) continued with his attitude to deny me the price match, telling the manager that they never match lower prices from an online seller, etc.,
The guy hung up the phone, told me that the manager said NO, and blah, blah, blah.
It really felt like he (and other workers at that desk) wanted me to leave. Seriously – it was REALLY personal for them.
At this point I was like – dude, I’m getting this price match – WATCH ME!
So I tell the guy – ask the manager to come here – I will only discuss this with him. I had to repeat this 3 times until he called the manager again.
A couple of minutes later the manager showed up. I explained the situation to him, showed him the CORPORATE PRICE MATCH POLICY on HD’s website, and after a minute or so, he started leaning into giving me the lower price. But then a lady for the service desk RAN over to him, with a print out of the same policy I showed him, and started telling him B.S. like the “online purchases” refers to Home Depot’s own website only, and so on. Same attitude – SHE HAD SOME PERSONAL INTEREST IN DENYING ME THE PRICE MATCH!
So the manager did what he had to do in front of his workers, he made a managerial decision to not give me what I wanted (and was “entitled” to, per Price Match Policy). He said that the policy is vaguely worded and that in his 10+ years at different HD branches they never matched Amazon. I understand that he had to show his authority in front of his workers. Cool – he actually did not have a personal agenda – just corporate politics.
After being denied the price match at the store level, I didn’t give up – called corporate!
But what about the Policy? Am I just going to leave, or pay the store price? I needed the lock after all. No, I decided to not give up. The policy was clear that 10% price break is for Brick and Mortar items, and online items will only be price matched.
So I found Home Depot’s phone number (800-Home-Depot), called them, and in a minute or so I got connected to a rep in charge of In Store things. I quickly explained the situation – a Regular Price in stock item is $109 in store and $84.72 on Amazon – do the price match? He says, if all is as I explain, then YES, they do, and will price match!
Great! I asked the phone rep if he can relay this to the manager, and he said Yes, sure! Awesome – I went to find the manager, gave him the phone and after 3 minutes of conversation he gave me my price match! He explained that Policy was vague and that it needs to be clarified, but from now on, he knows that they do in fact match Amazon’s and other online prices.
He took me to the front desk and told the lady (the one who intruded on my conversation with the manager, and brought the Policy print out) to give me the discount! You should have seen the look on her face 🙂
When she was checking me out (not that way 🙂 – taking my credit card for payment:), I told her “see, you DO PRICE MATCH with Amazon!” But she still was sure that what happened is a 1 time exception made for me. So I told her NO, it is your corporate policy! She was in shock and I walked off with what I wanted, minus the 20 minutes of my time and a lot of aggravation.
I will stress the point again – Customer Service Should Be About Customers! What I experienced was that service clerks had a personal agenda against “me getting the lower price”. I have no idea why, and it’s not the first time I deal with this crap. I don’t know why people who do not know me, and whose job it is to try to resolve my issues concerning purchases made at Home Depot, don’t want to help me (customer), but instead have their own personal crusade to make sure I do not get what I want (within the store policy).
How to get the Amazon price match every time (with some exceptions)
I now always use Amazon app to scan in store items to see if they are cheaper on Amazon. I already know which stores do and which don’t match Amazon’s prices.
For example, Target does match, but 95% of their items have different SKU’s than identical items on AMZ. Best Buy and Micro Center do match, but request that item is same SKU, and is sold by and shipped by Amazon itself (not 3rd party sellers).
Now we added Home Depot to the list. But I feel like the problem with Home Depot will be that you will have to jump through hoops every time. So my advice, if you plan to buy many items and get Amazon’s price in store, at once or over a period of time, do it at a store that you usually go to, don’t waste your time with clerks – ask for the manager right away, explain the policy to them, call corporate if you need, and establish the relationship with that manager, so that every time you come in for the price match, that person, or their colleague will be aware of the situation and you will not waste your time.
PS – you will need a smartphone with the Amazon app on it, to make this process simpler (especially when scanning the item to find how much it costs online).
Good luck saving money!
PS – I will publish my DIY guide and video on how to install this KEYPAD Lock soon!
PS2 – here is my account of Home Depot to Lowe’s price matching